This Application collects some Personal Data from its Users.
Owner and Data Controller
Fartex Technical Equipment – 9, Oulof Palme, 14568, Kryoneri, Athens, Greece
Owner contact email: [email protected]
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies; Usage Data; first name; last name; phone number; email address; company name; country; city; various types of Data.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Displaying content from external platforms, Contacting the User and Managing contacts and sending messages.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies; Usage Data.
Contacting the User
Contact form (This Application)
By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: company name; email address; first name; last name; phone number.
Mailing List or Newsletter (This Application)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: city; company name; country; email address; first name; last name; phone number.
Displaying content from external platforms
This type of services allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps widget (Google Inc.)
Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies; Usage Data.
YouTube video widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies; Usage Data.
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp (The Rocket Science Group, LLC.)
Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data collected: company name; country; email address; first name; last name; various types of Data.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookies are small files saved to the user’s computer that track, save and store information about the user’s interaction with the site. This allows the website to provide a tailored experience for you.
When you submit a request using our Request a Quote and Contact Us forms on our website, or when you contact us via telephone, the following data will be stored by us:
- Your name
- Your Company name
- Your address
- Your telephone number
- Your email address
- The department that the request was sent to
- Details of your enquiry
This data will only be stored with your express permission. When filling in our Request a Quote and Contact Us forms, you will be asked to consent to your data being stored by us. Storing this data allows us to contact you in an efficient timeframe regarding current and any future business we may have with you.
This information can only be accessed by our Sales or Service departments and is only used for the purpose of knowing of your enquiry and responding to you regarding your request.
Your data will be stored as an email in order for us to contact you regarding your request. If you no longer wish for us to keep hold of your information, then please email our sales department at [email protected] with your request and your data will be removed from our records.
If your business is outside of Greece, then we may pass your data on to one of our appropriate distributors for your region. If this is the case, then you will be informed beforehand and the passing of your data will only take place with your express permission. Our distributor’s contact details will be sent to you, and any further enquiries you have regarding your data will need to be forwarded to them.
At Fartex, we take your privacy seriously and will only use your personal data for the purpose of contacting you regarding requests to us and performing the needed communication to undertake contracts you have entered with us. This information will not be handed to our external distributors without the owner’s expressly given consent.
Any personal data from a user of this website will only be stored when they have entered their information into our Request a Quote or Contact Us forms, and the user has given their expressed consent to store and process this data by ticking the consent box on the appropriate form. If this option is left blank, this will not be taken as consent, the user’s personal data will not be stored and the request will not be sent to us.
Data from our customers is necessary for us to reply to you, to take the steps needed to enter a contract with you, and for the undertaking of a contract. We require your name, business and contact information in order to communicate with you regarding your request. Knowing this information lets our appropriate department answer you as efficiently as possible regarding your specific requirements.
We may process the information of our previous customers to inform them of any services that we provide, including new products. For the purpose of improving the service we provide and customer satisfaction, we may process your information to request feedback on your customer experience with us.
We will not use your contact details to send you marketing material unless you have subscribed to our marketing emails. You may opt in or opt out of this subscription at any time by using the links provided in any emails that we send to you. Alternatively, you can email us at [email protected] and we will add or remove you from our subscription list.
In some cases, we have a legal obligation to collect and process your data. This may be to ensure that you are a legitimate establishment and to verify bank account information when processing orders.
We may be required to disclose your information in response to an official legal process, but only if we believe it is a legally valid reason. We will notify you of such requests when it is possible to do so.
Under the General Data Protection Regulation (GDPR), you are entitled to view, amend or delete the personal information that we hold about you. Please email any request you have to our sales department at [email protected].
You have the right to:
You have control over your personal data. If you wish to know what personal information we have about you, please contact us and we will inform you within 30 days of the request.
We want to keep your information as accurate and up to date as possible. If any of your details are inaccurate or have changed, please contact us so that we can rectify it. You data will be changed within 30 days of the request.
You may withdraw your consent to our processing of your personal information for a specified purpose and we will stop processing your data for that purpose. You may also restrict the processing of your personal information in certain instances, request that your personal data is deleted, or ask for data portability.
We appreciate the trust you put in us to keep your personal information private, and we strive to make sure that your data is secure at all times. We achieve this in a number of ways:
- Access to personal information is restricted only to our employees and agents from the relevant department needed to process it.
- Our systems are protected by security features, preventing unauthorised access from outside parties and malicious software.
- We perform regular backups of our stored data. This data is kept in a secure location and strictly monitored by system administrators.
Once we have received your information, we keep it for as short a time as needed for the purpose of dealing with your request.
Due to the nature of our products, contracts can often take months from quote to delivery while the customer decides whether or not to enter a contract with us. We need to hold onto that customer’s data until we have been informed about the success of the contract. Your data will be deleted if you decide not to enter a contract with us.
Any quotes that we make for you will be deemed invalid after 90 days and will be deleted if a contract is not agreed upon.
Once an order is complete, we will retain your details, including emails sent to us, in our archive as these order details are required by law for tax and accounting purposes, and to ensure that we can continue providing a quality service while your machine is at your site. This information will be needed to ensure that any maintenance, repair work or modification can be carried out by our staff for your specified machine/s.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; https://www.fartex.gr/.)
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectably.
Users are advised to use social media platforms wisely and communicate / engage on them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using these buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
We may share web links to relevant web pages through our social media platform accounts. By default, some social media sites shorten lengthy web addresses (for example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened web addresses published on social media platforms. Despite the best efforts to ensure only genuine web addresses are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.
Additional information about Data collection and processing
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Application as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small piece of data stored in the User’s device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Latest update: May 31, 2018